Help center
How MasterClip works, what it costs, and what to do when a video fails.
Start here
- Make your first clipsPaste a link or upload a video, confirm the cost, and get short clips with captions.
- Links and files that workYouTube, Instagram and Dropbox links, video uploads, and the size, length and language limits.
- Submit optionsAI clipping or Don't clip, clip length, time range, Format, Auto headline, Auto zoom and subtitles.
Your clips
- Your clipsScores, hook labels, like and dislike, download and sorting on a finished video.
- The clip editorTrim a clip, cut parts out by timeline or by text, change its captions and framing, then save and export.
- Viral EditAn AI edited version of a clip: how to start one, how many each plan gets, and how long it takes.
- Brand templateSave your look once (shape, captions, logo, intro, outro, music) and put it on every clip of a video.
- Asset libraryYour logo, intro, outro, music and fonts in one place, plus the names your captions should spell right.
- Posting to social accountsPosting to Instagram and Facebook from the app is coming soon. Until then, download your clips and post them yourself.
Credits and billing
Account and fixes
- Your accountSign in, reset your password, find your settings, and delete your account.
- A notice says something is failing right nowWhat the yellow notice on the submit page means, what still works, and what happens to your credits.
- TroubleshootingEvery message a failed video can show, what it means, and what to do next.
Still stuck?
Email us at freshmarketingofficial@proton.me from the address on your account. Tell us the name of the video and the message you saw.